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The paradox of the active user in the age of AI
In 1987, two Penn State researchers watched people learn to use computers. The same thing happened every time. People jumped right in. The manual sat…
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The new UX taking shape in AI design
We’re in a rare moment where the interaction patterns for a new computing paradigm are still being defined. AI isn’t just a feature, it changes…
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The proximity principle
The most significant leaps in my career didn’t come from taking classes. They came from watching masters of craft work and paying attention. Learning to…
Staff product designer at Automattic